Hugo’s Frog & Fish House on Rush: What’s That Got to Do with Safety Culture?

If you know Chicago, you’ve come to realize that it’s no ordinary place.  Chicago is a very special world-class city, with great people and wonderful hospitality.  And whenever I’m in Chicago for business, I often try to visit one of my favorite places, Hugo’s Frog Bar & Fish House.  It’s a fun place with great food.  Just recently, I walked from my hotel, The Drake on Michigan Avenue, and headed over to Hugo’s.  I was excited about eating there, but the place was packed – standing room only!  After I surveyed the place, I looked for the manager to ask

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