Do Your Leaders Have Empathy?

I love the reality show Undercover Boss but I have to watch it alone because I often become a little weepy!  I’ve gotten much softer with age.  You probably know what generally happens in each show.  A company executive plants himself in his own organization in order to find out what’s really happening and to make improvements.  He works side-by-side with individuals who perform some of the most difficult, demanding, and dirty jobs in the company.  After a short period of time, the undercover boss gets to know people in very personal ways and also finds out first-hand about their

Read more