Roller Coaster Ride or Steady Ascent: What Does Trust Look Like in Your Organization?

Last weekend, I was riding my bicycle up a 16 mile grade near Morgantown, West Virginia.  It was a long but relatively easy ride.  During my trek, I began to think about organizational trust.  At times, the level of trust that organizational leaders possess, relative to safety, is only as good as their last day, or even their last job.  You see, trust is very fluid—it changes.  Levels of trust can move up or down—but more often than not, great leaders help to ensure that trust-based undulations are minimized and respectfully safeguarded. Trust is often a two-way exchange, for both

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