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Hey You – Keep Your Open-Door Open!

“Hey you!” I hated hearing those words, shouted toward me from a big burly guy named, Hog Jaws! That’s right, Hog Jaws! That was my construction foreman’s name on a summer job at a mine prep plant near Wheeling, West Virginia. Hog Jaws wasn’t very likeable, but I...

Leadership Lessons from Undercover Boss

I really love the reality show Undercover Boss but I have to watch it alone because I often become a little weepy!  I’ve gotten much softer with age.  You probably know what generally happens in each show.  A company executive plants himself in his own organization in...